How Do I Update My Payment Method and Resume My Subscription?

You can update the payment method associated with your subscription at any time from your Plugin Alliance account.

Update your payment method

1. Sign in to your Plugin Alliance account.
2. Click Manage Subscription.
3. Click See More Details on your subscription.
4. In the Payment Details section, click Edit.
5. Select Update payment method and click Send Email.
6. Open the email and click the secure link to access the payment update page.
7. Enter your new payment information and save your changes.

If your subscription is paused

Updating your payment method does not automatically reactivate a paused subscription.

After updating your payment information:

1. Return to your subscription details page.
2. Click Resume Subscription.

We will attempt to collect any outstanding subscription fees.

What happens after a successful payment?

Once payment is successfully processed:

• Your subscription status will return to Active.
• All subscription licenses will be reactivated automatically.
• Your next billing date will be updated to the date of the successful payment.
• Your voucher and reward progress will continue from where it was previously paused.

I didn’t receive the payment update email

If you do not receive the payment update email:

• Check your spam or junk folder.
• Verify that your account email address is correct.
• Return to the subscription page and request a new payment update email.

If you still cannot access the payment update page, please contact Plugin Alliance Support.