Common Problems

I have a Mac desktop with two individual hard drives, will your system see them as two different machines?
Yes, that is correct, another activation will need to be used since the other drive will be seen as a new machine by our system.
Thu, 23 Aug, 2018 at 12:54 PM
Why does the machine ID of my USB drive keep changing?
When you keep having to reauthorize your USB drive because it keeps changing the Machine ID and our licensor sees it as a different USB stick, you can consu...
Tue, 11 Sep, 2018 at 5:32 AM
Can I use my licenses from 2 different accounts on the same machine?
If you are sharing the same computer with another user and you both want to use your own accounts on this computer, the best way to accomplish this would be...
Fri, 15 Feb, 2019 at 6:44 AM
Will I lose my licenses if my computer is damaged or reformatted?
No, that is not possible since you can always reclaim a license from an unused computer. Our licensing system stores your licenses, along with your machine ...
Tue, 5 Feb, 2019 at 12:28 AM
I bought my first plugin from you, how do I get started using it?
Getting your Plugin Alliance product up and running is easy. Simply install, open and sign in to activate; here’s how: You may download your plugins by go...
Tue, 9 Oct, 2018 at 4:54 PM
What happens to my plugins if I update my OS or reformat my Hard Drive?
You really don't need to worry about the license file, because all that is handled automatically by our license servers. Just reformat your hard drive,...
Thu, 20 Dec, 2018 at 1:48 AM
How do I find out my Machine ID?
If the plugin activation window isn't already open, click on the "Activation Required" text, or the key icon on the bottom right side of the p...
Fri, 12 Oct, 2018 at 1:03 PM
What happens if I reformat my HDD or reinstall Windows?
Our licensing server should recognize that it's still the same computer after you reinstall, however sometimes there are problems with Windows that cau...
Tue, 27 Nov, 2018 at 3:23 PM
I'm getting an 'Activation server did not respond" message
If you get the message "Activation Server Did Not Respond" when activating your plugins, there are a few fixes you can try: Our servers sometime...
Tue, 5 Feb, 2019 at 12:28 AM
I'm not able to activate my licenses online
If you are having issues with activating your newly purchased plugins, please try deleting your current license file, and then follow the "offline acti...
Thu, 6 Dec, 2018 at 11:04 AM