On Macs, if you're getting a dialog box like this...



... please click the "Show details" button, and the crash report will appear.  Copy and paste it into a text document, and then send me that text document.


If you're not getting that dialogue, you can do it this way: Go to the Finder, click on Go -> Go to folder, and paste in this text, exactly as it appears below:

~/Library/Logs/DiagnosticReports/


On Windows, click Windows Start button > Type event in Search programs and files field.

  • Select Event Viewer


  • Navigate to Windows Logs > Application, and then find the latest event with “Error” in the Level column and “Application Error” in the Source column


  • Copy the text on the General tab.
  • Open Notepad, paste the text, and then save the log as .txt.
  • Email the.txt document to us.