On Macs, if you're getting a dialog box like this...
... please click the "Show details" button, and the crash report will appear. Copy and paste it into a text document, and then send me that text document.
If you're not getting that dialogue, you can do it this way: Go to the Finder, click on Go -> Go to folder, and paste in this text, exactly as it appears below:
On Windows, click Windows Start button > Type event in Search programs and files field.
- Select Event Viewer
- Navigate to Windows Logs > Application, and then find the latest event with “Error” in the Level column and “Application Error” in the Source column
- Copy the text on the General tab.
- Open Notepad, paste the text, and then save the log as .txt.
- Email the.txt document to us.