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General Sales Questions
Do you sell Gift Certificates?
What's the advantage of buying from PA instead of Sweetwater?
Can you tell me about your upcoming sales?
What happened to curated bundles?
Do you offer financing or installment plans?
See all 32 articles
Monthly Customer Loyalty Vouchers
How is my monthly customer loyalty voucher calculated?
Why am I not receiving my monthly voucher?
Stacking of Vouchers
Why is my voucher not working?
Where are my vouchers?
See all 8 articles
Can I get my EQ Ranger Plus upgrade for free, since I bought the older plugin so recently?
Why am I not getting a custom bundle discount?
Credit Card Payments
I can't enter a payment in checkout
I got a "Payment Declined: 15005" message on checkout
Error Message "Please check your credit card information."
I missed a voucher/sale date, can I still have the sale? (Christmas, Black Friday, Summer)
Can you extend the discount price after the sale is over?
I missed the sale, can I still have the discounted price?
I started a trial during the sale date but missed the sale price window
Server too slow at checkout
See all 6 articles
Do you offer bundle financing?
Can I change which plugins I have in my PickPack?
Can I pay off my PickPack early?
Activating PickPack Licenses on your Manage Devices page
What is PickPack?
Can I merge two of my accounts that have different PickPacks?
See all 14 articles
I have a UAD version of Brainworx bx_digital V2. Am I eligible for an upgrade?
I have a UAD version the SPL Transient Designer. Am I eligible for an upgrade to the native Transient Designer Plus?
Can I crossgrade the native versions of my plugins to UAD?