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Activation Code Redemption
How to activate licenses that were purchased outside of the Plugin Alliance store
How do I access my plugins with a voucher code I got from a third party reseller?
I entered my Activation Code but the page crashed
Managing Your Devices
Why did my Machine ID change even though I did not get a new computer?
I bought a new computer so how do I activate my plugins on it?
Can I reclaim a license from a computer that I am no longer using?
I'm worried about maxing out my deletions
How can I prevent maxing out my deletions on Windows?
See all 6 articles
Trial & Free Licenses
Which plugins do I get for free when I sign up for an account?
How do I get my 7 free plugins?
Do you offer demos?
How do I start a trial?
How do I purchase a full license from my trial?
See all 6 articles
Billing Information & Saved Payment Methods
How do I unsubscribe from your Mailing List?
How do I change the email address that I use for my account?
I'm getting an error that says "invalid request token," what do I do?
How do I write a review for one of your plugins?
General Account Questions
How can I merge two accounts into one?
What is the difference between allowed machine count and maximum allowed deactivations
Do you support Hackintosh computers?
How do I delete my Plugin Alliance account?
General Product Questions
Are there manuals available for bx_delay and bx_2098?
Can I use just the recording chain in bx_rockrack v3 without using one of the amp models?
What are the A, B, C, D buttons for in the top of the menu bar?
Do your plugins come with standalone versions that work outside of a DAW?
If I upgrade to the bx_digital V3, will it break session compatibility with the old version?
See all 18 articles
Pro Tools says 'not a valid 64-bit plugin' (Windows)
Having trouble opening my manually placed presets in ProTools
All Plugin Alliance plugins are now available in the 'multi-channel' category in Pro Tools
BX XL v2 isn't available in AAX DSP in a 96k PT session
A dialog box is popping up every time I launch ProTools
See all 17 articles
Do your bx_console plugins integrate with Softube Console 1?
Do you support Logic 9 and Cubase 7?
Soundgrid plugins are not appearing in Multirack
Will you be making any more of your plugins compatible with Soundgrid and Multirack?
Do your plugins work on iOS or will you ever make your amps available for mobile devices?
See all 12 articles
GUI issues on 13" MacBook Pro Screens
Do you support Mac OS 10.8 'Mountain Lion'?
Where are my plugins, presets and PA license file stored on my Mac?
How to reset AU validation for FCP users
Which versions of macOS do you support?
Where are my plugins, presets and PA license file stored on Windows?
What versions of Windows do you support?
32-bit Windows plugins installed to root of system drive, not in proper VST folders
Installation & Deinstallation
How do I uninstall my Plugin Alliance plugins on Windows?
How do I authorize my plugins on my 2nd computer?
How do I download my plugins?
My anti-virus software says that there is a virus in one of your installers
How do I uninstall a plugin on a Mac?
See all 7 articles
My plugins are not showing up in Logic
I can't find plugin in Logic Pro
I don't see my plugins in Studio One Artist version
I can't see the presets in Studio One
I'm unable to authorize plugins in Studio One on Windows
I can't find my plugins in Studio One Prime
I can't find plugins in Studio One Professional on a Mac
See all 6 articles
bx_console always opens in stereo on mono tracks in Reaper
bx console won't instantiate in mono in Reaper
How can I find my Accusonus plugins?
SPL Transient Designer, Attacker, De-Verb, Mo-Verb Installers
Where can I get an RTAS/TDM version of my plugin?
Can I get legacy versions of my plugins that support OS 10.6/10.7?
Can I get legacies that support Windows Vista/XP?
See all 11 articles
Plugin Update Release Notes
All Update 4.7 - November 2018
Are bx_digital V2 presets compatible with V3? Can I replace V2 with V3 in all my older sessions?
SPL Transient Designer preset compatibility with Transient Designer Plus
Where are the presets in Ableton Live 10 Mac
I'm not able to see the presets
My Presets are missing
Technical Engineering Questions
What input level is best for your console plugins?
Authorizing on Venue consoles
Support for VENUE format
Noise and CPU issues in Cubase on Windows
Licensing & Activation
General Licensing Questions
Can I use an external hard drive to store my PA license file?
Using another DAW to try and solve authorization problems
Why can’t I find any Accusonus products on the website (drumatom, ERA-D)?
What will happen to my Accusonus license, now that Accusonus is no longer a part of Plugin Alliance?
How do I activate the new product I bought from Plugin Alliance?
See all 13 articles
I have a Mac desktop with two individual hard drives, will your system see them as two different machines?
Why does the machine ID of my USB drive keep changing?
Can I use my licenses from 2 different accounts on the same machine?
Will I lose my licenses if my computer is damaged or reformatted?
I bought my first plugin from you, how do I get started using it?
See all 25 articles
How can I update all of my plugins at once?
How do I know which versions I'm installing?
Can I use the Installation Manager on an offline machine?
Where do the IM's temp files go on Macs?
Where do the IM's temp files go on Windows
See all 6 articles
Can I resell and transfer my license(s) to another user?
How do I transfer my licenses to another user?
License Transfer Restrictions
How does the license transfer fee work?
May I transfer my Plugin Alliance licenses?
Can I use my PA plugins on UAD?
How do I crossgrade my plugins to the UAD versions?
Can I use an iLok for your licenses?
Can I use my old iLok licenses?
How do I continue using my old iLok licenses?
Is updating my old iLok licenses free?
When I enter my iLok account e-mail address, I get "no matching account found"
See all 9 articles
General Plugin Knowledge
How do I use bx_masterdesk in my mixing/mastering workflow?
bx_rockrack V3 & bx_rockrack V3 Player Guitar Amp Details
Why can't I see bx_masterdesk in Logic?
Tips & guidelines for using our consoles
bx_console E sounds different after updating
See all 19 articles
Pro Audio DSP
Which sample rates does the DSM V2 support?
The DSM v2’s spectral curve file can’t be opened on Windows machines
The DSM won't open my threshold curve files
Why can't I see the 1to3 version of Schoeps 1to3 in Pro Tools?
I don't see Schoeps Mono Upmix in Ableton Live
Are SPL EQ Rangers Vol. 1 presets compatible with EQ Ranger Plus? Can I replace the old version with the new in all my older sessions?
My presets are not working on my EQ Ranger
The Eq Ranger's presets don't change the positions of the sliders
Where is the DrumXChanger sample bank?
What type of loudness metering does the SPL Hawkeye offer?
How can I disable OpenGL in an Unfiltered plugin without using the GUI?
How does Zip's "Gain Reduction" modulator work?
The Unfiltered Audio plugin window appears completely blank on Windows machines
How can I send MIDI data to G8 in Logic?
I'm not able to attach cable in BYOME
Feature Comparison between dearVR Music and dearVR Pro
The 254E doesn't seem to be doing anything
Using Presets from old Lindell Versions
What's the difference between Character & Vocal Enhancer?
General Sales Questions
Do you sell Gift Certificates?
What's the advantage of buying from PA instead of Sweetwater?
Can you tell me about your upcoming sales?
What happened to curated bundles?
Do you offer financing or installment plans?
See all 28 articles
Monthly Customer Loyalty Vouchers
How is my monthly customer loyalty voucher calculated?
Why am I not receiving my monthly voucher?
Stacking of Vouchers
Why is my voucher not working?
Where are my vouchers?
See all 7 articles
Can I get my EQ Ranger Plus upgrade for free, since I bought the older plugin so recently?
Why am I not getting a custom bundle discount?
Credit Card Payments
I can't enter a payment in checkout
I got a "Payment Declined: 15005" message on checkout
I missed a voucher/sale date, can I still have the sale? (Christmas, Black Friday, Summer)
Can you extend the discount price after the sale is over?
I missed the sale, can I still have the discounted price?
I started a trial during the sale date but missed the sale price window
Server too slow at checkout
See all 6 articles
Do you offer bundle financing?
Can I change which plugins I have in my PickPack?
Can I pay off my PickPack early?
Activating PickPack Licenses on your Manage Devices page
What is PickPack?
Can I merge two of my accounts that have different PickPacks?
See all 14 articles
I have a UAD version of Brainworx bx_digital V2. Am I eligible for an upgrade?
I have a UAD version the SPL Transient Designer. Am I eligible for an upgrade to the native Transient Designer Plus?
Can I crossgrade the native versions of my plugins to UAD?
Which plugins are available as UAD versions?
Artist & Content Creator Requests
Do you have an Artist program or offer any kind of endorsements?
Do you offer any kind of dealer pricing?
What is the Plugin Alliance?
Is Plugin Alliance authorized officially by the companies it represents?
Who is behind Plugin Alliance?
How can I talk to a member of the Plugin Alliance staff?