Before creating a Technical Support Ticket, please try the following steps in the listed order and try after each step if it works:
Please check if you inadvertently created a second Plugin Alliance account connected to your Installation Manager. The activation server will report that you don’t have a license if you don’t enter the same login credentials you used when you purchased your license.
Please delete the plugins from the following folders and reinstall them.
Mac
/Library/Audio/Plug-Ins/
Windows
C:\Program Files\Steinberg\VstPlugins
C:\Program Files\Common Files\VST3\
C:\Program Files\Common Files\Avid\Audio\Plug-Ins
C:\Program Files\Common Files\Digidesign\DAE\Plug-Ins
Please remove the license file from your hard drive. Don’t worry. This won’t cause you to lose an activation or change your deletion count. It will force the plugin to check in with our server and generate a new license file. To find your license file on macOS, go to the Finder, click on the "Go" menu, click on "Go to folder..." and then paste in this file path exactly as it appears below:
~/Library/Application Support/
Or if you’re on Windows, go to this file path, where "me" is your Window user name:
C:\Users\me\AppData\Roaming\
Either way, look through this directory to find the folder named “Plugin Alliance” and then throw it away. Then try to activate your plugin again.
ONLY FOR MAC
Clear out your Audio Cache folder:
Click on the "Go" menu, then click on "Go to folder..." and paste this path: then type in:
~/Library/Caches/AudioUnitCache/ -
once you find it, drag the two .cache files into the trash. Then empty the trash.
If that doesn't work either, try authorizing offline:
If the plugin activation window isn't open, click on the Activation Required text or the key icon on the bottom right side. Next, click the "I'm offline" button and "save to file" to save your machine ID. Then, open a browser window, go to Manage Devices, click "choose file," and upload that machine ID file. Click "activate." Then click "Download license file," and you'll get a file you can upload by clicking on the "open license" button in the plugin window.
If none of these steps has worked, please record a screen capture video that shows you going through the process of reproducing the problem that you are experiencing and explain in detail which steps you have taken, including sample rate, buffer size, number of instances you are using the plugin in your session, the size of your session, and exactly when the bug occurs in your session.
This will ensure that we can see where the problem is and save some of the back-and-forth communication seeking clarifications, etc.
For us to examine the issue and attempt to figure out what the problem is, our development team will need to be able to reproduce it on their end, preferably in an environment that is as close as possible to the one in which you are operating. To be able to do so, we will need a few things from you.
Please send us the following:
1) Screenshots and or screen capture videos that show any of the error messages, etc
2) A crash log
3) Your DAW project where this happens
4) A detailed list of steps that outline how we can recreate the problem on our end
Once we have these, our QA and development teams will review everything.
NOTE: choose only the useful items in the list above.