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Invoices for webshop orders are emailed. Check your inbox or SPAM folder, or contact the Support Team for a copy if needed.You receive an invoice for each order placed in our webshop via e-mail. If you cannot find this e-mail in your inbox, please check your SPAM folder. If you cannot find the in...

Here we explain subscription management: to switch or renew, cancel the current subscription and start a new one; pausing is not available. Cancel via the account's Subscriptions tab. Changing billing dates requires canceling and repurchasing. No refunds are offered, and subscriptions auto-renew ...

Possible reasons a customer loyalty voucher is rejected include expiration on the last day of the issue month, prior redemption, attempting to stack with another voucher, not meeting minimum order values, or use on subscription bundles. Benefits and vouchers can be accessed by logging into your a...

Instructions for locating Plugin Alliance plugin presets on Mac and Windows. On Mac, presets are found in ~/Library/Audio/Presets/Plugin Alliance and related folders, while on Windows, they are in %USERPROFILE%\Documents\VST3 Presets\Plugin Alliance and other specified directories. It also addres...

To uninstall the plugins, delete the plugin files from the specified folders on Windows (e.g., C:\Program Files\Steinberg\VstPlugins) or Mac (e.g., /Library/Audio/Plug-Ins/VST3). Also, remove files from any custom VST folder if used. Move the plugin files to the Trash to complete uninstallation.T...

To redeem single products or retail bundles purchased from 3rd party websites, create or log in to a free Plugin Alliance Account, add the product or bundle to the cart (without adding other items), apply the received voucher at checkout to reduce the cost to $0, complete the checkout, and use th...